This is kind of a well-known secret, but we’re sharing the info just in case. If you happen to be an owner of a Nest Hub Max, as well as a Nest x Yale smart lock, this post is for you.
For those subscribed to the software preview program for the Nest Hub Max, Google is advising that a new software update is spoiling your Nest x Yale lock’s connection to the internet. Users won’t be able to use their apps to unlock the lock, and if that wasn’t good enough, guest codes may stop working. In other words, your smart lock becomes a dumb lock. Google announced this is happening because the update forces some units to connect to the Hub Max for its internet connection.
How to Fix the Issue
On the upside, there is a fix, but it’s so simple you may feel foolish: Leave the software Preview Program.
The fix is so simple that you might feel foolish: simply leave the software Preview Program.
Google says that if you simply leave the Preview Program, the public build of the Nest Hub Max’s software will hit your device within a day and should fix the problem. Alternatively, you can unplug and plug Nest Hub Max again and this will trigger the software update manually.
Here’s the message Google is sending out to all potentially affected users.
“We’re reaching out to let you know about a potential issue with your Nest x Yale Lock.
You’re part of the preview program for Nest Hub Max, which gives you early access to new software and features. We’ve discovered an issue in the latest preview program update for Nest Hub Max that may impact your Nest x Yale Lock.
Your Nest Hub Max is designed to connect certain smart home devices to your Wi-Fi network. However, due to an issue in the latest update to the preview program, if your Nest x Yale Lock is using your Nest Hub Max for Wi-Fi connectivity, your device may not be able to connect to the internet.”
In a recent update this week it was informed that owners of the Nest Detect security system also received the same email, suggesting that they should leave the Preview Program for their Nest equipment to function with the issue.
“You’re part of the preview program for Nest Hub Max, which gives you early access to new software and features. We’ve discovered an issue in the latest preview program update for Nest Hub Max that may impact your Nest Detect.
Your Nest Hub Max is designed to connect certain smart home devices to your Wi-Fi network. However, due to an issue in the latest update to the preview program, if your Nest Detect is using your Nest Hub Max for Wi-Fi connectivity, your device may not be able to connect to the internet.
How this might affect your devices
Any Nest Detects in your home will continue to function properly as open/close sensors and motion sensors. However, they may appear as offline in your Nest app. To see if you are affected, you can check if devices have been offline by tapping on History from the Nest Guard device view in the Nest App.”
Google should put their act together.
